As a customer, you have responsibilities both to your mover and yourself. They
include:
- Reading all moving documents issued by the mover or broker.
- Being available at the time of pickup and delivery of your shipment. If you are not
available you should appoint a representative to act on your behalf. - Promptly notifying your mover if something has changed regarding your shipment
(i.e. move dates, additional items). - Making payment in the amount required and in the form agreed to with the mover.
- Promptly filing claims for loss, damage or delays with your mover, if necessary